Refund and Exchange Policy

Return and Exchange Policy

We strive to ensure your satisfaction with every purchase. If you wish to request a refund or exchange, please review the following guidelines:

Request Guidelines

- Timeframe: Any refund or exchange request must be made on the same day you receive your order.
- Refunds: Refunds are only available while the courier is delivering your order. The items must be handed back to the courier immediately, and the refund will be processed through the courier.
- After Delivery: Once the courier has completed the delivery and left, refunds are no longer available. Only exchange requests will be accepted.
- Contact Options:
  - Instagram DMs: Send us a direct message on our Instagram account.
  - Email: anddusseg@gmail.com
- Reason for Return/Exchange: Please include the reason for your request. Our team will review it and respond with the next steps.

Conditions for Returns and Exchanges

- Items must be in their original condition:
  - Unworn and unused.
  - All original tags must be attached.
  - Original packaging must be included.
- Items that do not meet these conditions will not be eligible for a refund or exchange.

Additional Notes

- We reserve the right to decline any request that does not meet the above conditions or does not include a valid reason.
- Approved exchanges will be processed with clear instructions provided by our team.

For any questions, feel free to contact us via Instagram DMs or email at anddusseg@gmail.com.